English-speaking guests leave happy when someone can talk to them. This course is for owners and staff of guesthouses, hotels, restaurants, visitor sites and agencies who welcome English-speaking guests without feeling comfortable in English.
The situations covered
- The room is not readyAnnouncing the delay, offering a way to wait and a guaranteed time.
- Taking a bookingUnderstanding the need, presenting a room or a table, offering an extra service.
- Check-in and check-outRegistering guests, going through the bill line by line, taking payment without awkward silences.
- Handling a complaintListening, apologising once, acting, and defusing the threat of an online review.
- Local adviceSuggesting a half-day, giving directions, booking on the guest’s behalf.
Forty workshops in all, across four job paths: hotel reception, travel advice, service management and business management.
Course arrangements
- A placement interview to check the level and choose the workshops that matter.
- Each week, a one-hour module to do on your own, with microphone recording and immediate feedback.
- Then a one-hour live workshop: role plays and trainer feedback.
- Thirty minutes of written feedback after each workshop, then a final role play and a certificate.
Email support throughout the course, reply within 48 hours, and platform access for three months after the end.
What you need
A computer or tablet with a microphone and an internet connection. An A2 level of English, checked at the placement interview: you should be able to hold a simple conversation.
If a disability calls for an adjustment, say so at first contact and we will find a solution together.
Who runs the course
Boris Lefilliâtre, founder of Erosophia.eu, who taught English at the University of Caen for five years. More about the trainer.
Build your course
A workshop costs €160, €138 from five workshops and €129 from eight. Each extra person from the same business adds 35% of the price, so the cost per person falls as the group grows, up to six people.
The job path
The workshops
Your quotation request
* Required fields — your request goes straight to contact@erosophia.eu. Priced reply within two working days.
The course is paid for by the business itself: it is not eligible for French skills-operator or personal training account funding. The workshops are built from the activities of the French tourism professional qualifications; the course does not prepare for the full qualification and does not commit the awarding body. A training agreement is signed before the course begins.