support ticket

noun

support ticket

noun

1

Computing, Engineering, Mathematics, Natural sciences, Physical sciences, Sciences A computerized request for assistance with a particular issue.

Take the number of visitors who submitted a support ticket and divide that by the number of visitors who started the support ticket submission process.2007, Pedro Sostre, Jennifer LeClaire, Web Analytics for Dummies, Wiley, page 187:
They said they got a response on the support ticket, but weren’t issued any refunds.2022 October 7, Cristina Alexander, “Overwatch 2 text chat bug can make nonrefundable skin purchases”, in Digital Trends:

Synonyms: trouble ticket

Entry derived from the Wiktionary, under licence CC BY-SA 4.0 — list of authors.