service level
noun1
A measure of how well a service is delivered, as a percentage of service interactions that meet a specified criterion of success and efficiency.
- Based on a monthly average, a service level of 99% IP backbone available and capable of forwarding IP packets 99.0% of the time. The service level extends to other ISPs' services used by Cleardazeᵀᴹ.2016, Andrew Hiles, E-Business Service Level Agreements, page 81:
- Depending on the preferences of the contractual parties, the system can proceed with service level measurement and reporting afterwards or an SLA can be terminated.2017, Melanie Holloway, Service Level Management in Cloud Computing, page 25:
1 more example
- To define the optimal service level targets, the service value and impact on the business must be understood.2017, Roland Schütze, Improving Service Level Engineering:
- Derived terms
- service level agreement