escalation plan
noun1
A plan that specifies actions to be taken when the telephone queue exceeds acceptable levels.
Call center jargon
Entry derived from the Wiktionary, under licence CC BY-SA 4.0 — list of authors.
noun
A plan that specifies actions to be taken when the telephone queue exceeds acceptable levels.
Call center jargon
Entry derived from the Wiktionary, under licence CC BY-SA 4.0 — list of authors.
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